In an increasingly technology-dependent business environment, having an IT system that runs without interruptions is no longer a luxury — it’s a requirement to stay competitive. That’s why more and more companies are turning to proactive support models like our 13×5 Remote Management service. What does it involve and why is it a smart investment? Let us explain.
What is 13×5 Remote Management?
It’s a remote technical support and monitoring service that covers 13 hours a day, 5 days a week (Monday to Friday, from 8:00 to 21:00). During this time, our technicians are available to act quickly in response to any incidents or technical needs that may affect your IT infrastructure.
What’s included in this service?
- Technical support with guaranteed response time (max. 4 hours).
- 24/7 monitoring of servers and networks using tools like Zabbix and Grafana.
- Preventive maintenance: early detection of potential failures.
- Corrective maintenance: fast resolution of technical issues.
- User, email, backup and operational security management.
- Monthly reports with improvement recommendations.
What type of infrastructure does it cover?
The service adapts to each client’s infrastructure, typically covering servers, storage systems, firewalls, network equipment and backup solutions. Everything is inventoried and documented for clear and transparent management.
What are the benefits for your business?
- Fewer incidents and unexpected expenses.
- Greater security and performance for your systems.
- Peace of mind with expert technical assistance when you need it.
- All for a fixed monthly fee.
How long is the contract?
The service has an initial duration of 12 months and is automatically renewed each year unless either party states otherwise at least 2 months in advance. The price is updated annually according to the CPI.
Is it GDPR compliant?
Yes. It includes a data processing agreement in accordance with the General Data Protection Regulation, with all the necessary technical and organisational security measures to protect your company’s data.
Would this service suit your business?
If your IT infrastructure needs to be monitored, protected and well managed, 13×5 Remote Management is a strategic option that provides expert support and stability at a predictable cost.
Speak to our team and we’ll help you analyse your needs with no obligation. Contact us here.
