Remote Helpdesk | IT Support for Businesses - Inmove IT Solutions
What does the remote helpdesk service consist of?
Remote helpdesk is a distance technical support solution that centralizes all your company’s IT incidents on a single platform. From there, our technical team monitors, diagnoses, and resolves issues related to equipment, networks, software, email, remote access, or corporate applications.
Through a secure connection, the technician can access the affected device and resolve the issue in real time, without delays or interruptions. In addition, all cases are logged to generate follow-up reports, identify patterns, and optimize IT environment performance.
Our helpdesk can integrate with ticketing systems, corporate email, or collaboration tools like Microsoft Teams, providing transparent and coordinated management across the different departments of your organization.
Why choose Inmove IT Solutions?
Our remote helpdesk model combines proximity with technical expertise. We have certified technicians, advanced monitoring tools, and ITIL-based processes that ensure a standardised, high-quality service. In addition, we offer flexible contracts tailored to the size and pace of your business — from hourly support packs to full 24×7 assistance.
Connect your business with efficient technical support
The remote helpdesk is part of our IT Maintenance solutions, designed to ensure your business continuity. You can also complement this service with our 24/7 Monitoring or On-site and Remote Assistance for complete coverage.
Do you want to optimise your company’s IT support?
Contact Inmove IT Solutions and discover how a remote helpdesk can boost productivity and employee satisfaction.
Immediate incident resolution
Over 80% of IT issues can be resolved remotely, reducing both costs and waiting times.
24/7 support with nationwide coverage
Continuous support to ensure your business stays operational even outside working hours.
Centralised ticket management
Automatic prioritisation based on urgency and incident type, with real-time tracking.
Reduction of operational costs
Eliminate travel expenses and optimise your IT department’s resources.
Personalised support for every user
Remote support tailored to each employee’s technical level and profile.
Monthly reports and statistics
Analyse the type and frequency of incidents to improve your infrastructure’s efficiency.
Implementation of an external Helpdesk service
An engineering company with offices in Barcelona and Madrid was receiving constant software and email issues that overwhelmed its internal technical staff. After implementing Inmove IT Solutions’ remote helpdesk, they centralized all ticket management and automated priority assignment. In just three months, they reduced resolution times by 40% and eliminated travel for 70% of the support requests. Today, their team works with greater autonomy and without interruptions.
We answer your questions
What exactly is a remote helpdesk?
It’s a helpdesk service that provides remote technical support to resolve IT issues without the need for on-site visits, using a secure remote connection.
What are the benefits of implementing a helpdesk in my company?
It enables immediate support, cost reduction, ticket tracking, and continuous improvement of IT performance through detailed monitoring reports.
How are incidents managed in Inmove IT Solutions’ helpdesk?
Each incident is logged in a ticketing system, classified by priority, and assigned to the most suitable technician for resolution — either remotely or on-site.
What types of companies need a remote helpdesk?
SMEs and mid-sized companies that don’t have their own IT department or want to outsource support to improve efficiency and control.
Is remote access to devices secure?
Yes. All connections are made through encrypted channels with secure authentication, ensuring the confidentiality of your information.
Full integration in the cloud
Do you need assistance?
Maintenance
What do they think of us?
This is just a small sample of the opinions of our clients about the services we have provided.
Cloud Computing
IP Telephony
Systems
Communications
Maintenance
InfrastructureNews of interest
In a world where businesses rely on their digital systems to operate, a single failure can have devastating consequences —…
Cloud computing has become a key tool in the digital transformation of small and medium-sized enterprises.
Cybersecurity has become a top priority for any SME that handles digital data, connected systems or relies on the internet…
