On-site and remote assistance | Hybrid technical support for businesses - Inmove IT Solutions
What does on-site and remote assistance consist of?
Our hybrid technical assistance service is designed to adapt to the real needs of each company. Through secure remote-control tools, our technicians can access your systems in a matter of seconds to diagnose and resolve issues without the need for travel. And when a physical intervention is required, we send a certified technician to your premises to solve it on-site.
With over 10 years of experience providing IT maintenance services for businesses in Barcelona, Inmove IT Solutions guarantees comprehensive, fast, and professional coverage both remotely and in person.
Integration with Inmove IT Solutions’ IT Maintenance
On-site and remote assistance is part of our 24×7 IT maintenance solutions for companies that require full availability, or available as hourly support packs for organisations seeking flexibility and cost control.
Would you like to ensure your business continuity with immediate technical assistance?
Contact Inmove IT Solutions and discover how our on-site and remote assistance service can optimise the productivity and security of your IT environment.
Learn more about our IT maintenance solutions.
Immediate issue resolution
85% of IT issues can be resolved through remote assistance in less than an hour.
Reduction of operational costs
Avoid unnecessary travel and optimise response times.
Specialised technical support
Our certified technicians diagnose, repair, and prevent failures in business systems, networks, and software.
Total flexibility
Remote or on-site intervention depending on the nature of the issue.
Personalised attention
We assign a dedicated technician who knows your infrastructure and can act quickly.
Continuous monitoring
Each intervention is logged in our incident management system, ensuring full traceability and control.
Maintenance and Monitoring Proposal
An industrial company in Sabadell was experiencing recurring interruptions in its network and production computers. Thanks to our on-site and remote assistance service, Inmove IT Solutions implemented a proactive support plan with monitoring and hybrid assistance. The result was a 70% reduction in critical incidents and a 25% improvement in system availability. Today, their production remains stable with immediate technical assistance and on-site support whenever required.
Segons dades d’IDC, les empreses que combinen suport remot i presencial redueixen els temps d’aturada en un 40% i milloren la satisfacció interna dels seus empleats.
We answer your questions
What is on-site and remote assistance?
It is a technical support service that combines remote interventions —through a secure connection— with on-site assistance at the client’s premises when the issue requires it.
When is it advisable to choose remote or on-site support?
Software, configuration, or network incidents are usually resolved remotely. In contrast, hardware or cabling failures require on-site assistance. Our team assesses each case to apply the fastest and most effective solution.
How does remote technical assistance work?
With the client’s authorisation, the technician connects to the affected device using secure, encrypted tools, performs the diagnosis, and resolves the issue without travel or disruption to operations.
What advantages does a hybrid service offer over traditional support?
It combines the best of both worlds: the immediacy of remote access with the reliability of on-site service. In addition, it helps reduce costs and resolution times.
Do you provide technical support throughout the Barcelona area?
Yes. Inmove IT Solutions offers on-site assistance in Barcelona and its metropolitan area, and remote support nationwide for companies that require operational continuity.
Full integration in the cloud
Do you need assistance?
Maintenance
What do they think of us?
This is just a small sample of the opinions of our clients about the services we have provided.
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