IT Support Hour Packs | Flexible IT Maintenance - Inmove IT Solutions
What are IT hour packs?
An hour pack is a prepaid technical support voucher that your company can use as needed. Once purchased, you’ll have a set number of hours that can be used for incident resolution, preventive maintenance, network configuration, remote or on-site support, software installation, and much more.
This model allows you to optimise IT spending, rely on certified technicians, and benefit from priority assistance — all without committing to a monthly contract.
How hourly support works
- Purchase your pack according to your company’s size and needs (from 10 to 100 hours).
- Gain access to the monitoring portal, where you can view your interventions, hours used, and remaining balance.
- Request technical assistance by phone, email, or ticket — our team will act remotely or on-site.
- Extend your pack whenever you need, with no paperwork or additional costs.
Inmove IT Solutions’ hour packs are designed for both small and medium-sized businesses that need flexible IT management without compromising on service quality or continuity.
Hour packs within our maintenance solutions
Our IT hour packs are part of the IT Maintenance service, along with other options such as Remote Helpdesk and On-site & Remote Assistance. This flexible model is ideal for companies seeking a balance between budget control and professional support.
Do you want to keep your IT infrastructure under control without taking on fixed costs?
Get in touch with Inmove IT Solutions and purchase your hour pack with total flexibility.
Controlled costs with no surprises
You only pay for the hours you use. No monthly fees or hidden costs.
Total flexibility
Use your hours for remote assistance, on-site support, or preventive maintenance according to your priorities.
Priority support and certified technicians
Direct access to specialists in systems, networks, and cybersecurity with guaranteed response times.
Transparency and online tracking
Check your hour usage and completed tasks at any time through our client portal.
Compatibility with other IT services
Your hours can be applied to helpdesk interventions, monitoring, or incidents on servers and cloud environments.
Average savings of 25%
According to our data, companies that use hour packs reduce their annual technical support costs by up to 25% compared to pay-per-intervention models.
Purchase of a 40-hour pack
An engineering company with 45 employees in Barcelona needed occasional technical support for server updates and network incident resolution. It purchased a 40-hour pack from Inmove IT Solutions. In just six months, it reduced response times by 35% and saved 20% compared to the cost of individual interventions. Moreover, it maintained the stability of its infrastructure without needing to expand its internal team.
We answer your questions
What does an IT hour pack include?
It includes remote and on-site technical support, preventive maintenance, incident resolution, software updates, and assistance with networks, servers, or devices.
How much does a technical support pack cost?
It depends on the number of hours purchased. Larger packs offer a better hourly rate and can be customised to suit your specific needs.
When is it advisable to purchase an hour pack?
When your company doesn’t require monthly maintenance but wants to have professional assistance available at any time.
Do the hours expire?
Not immediately. The packs have a long validity period (usually 12 months), so you can use them without any rush.
Can I combine an hour pack with other maintenance services?
Yes. You can combine it with 24/7 monitoring, remote helpdesk, or outsourcing services to achieve comprehensive coverage.
Full integration in the cloud
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