VoIP PBX Support and Maintenance | 24/7 Service - Inmove IT Solutions Preguntar a ChatGPT
What happens when your PBX fails and there’s no one to help you?
Telephony is one of the most critical services for any company, so having specialised support available 24 hours a day is essential to ensure operational continuity. Our 24/7 PBX support and maintenance service enables immediate incident resolution, adjustments and feature expansions without disrupting the company’s day-to-day operations.
Inmove IT Solutions provides continuous maintenance for IP telephony environments, Asterisk-based PBXs and cloud-hosted VoIP systems, ensuring a stable service tailored to each organisation’s needs. In addition, this support can be complemented with our cloud computing solutions if the PBX is hosted in the cloud, providing a fully managed and monitored environment.
24/7 Availability 365 Days a Year
Continuous technical support to resolve any issues, even outside of business hours.
Quick Incident Resolution
Guaranteed response time by SLA. Immediate remote intervention and on-site support if needed.
Periodic Preventive Maintenance
Updates, scheduled reboots, log cleaning, and traffic review to prevent future failures.
Active PBX Monitoring
Proactive monitoring to detect outages, congestion, or attacks before they impact your business.
Automatic Backups
Configuration of regular backups to restore the system in minutes if a failure occurs. Preguntar a ChatGPT
Multitechnology and Multivendor Support
We manage Asterisk, 3CX, Yeastar PBXs and custom solutions with or without a graphical interface.
Elimination of Failures and Efficiency Boost
A logistics company with over 60 employees in Barcelona was experiencing frequent outages in its hybrid PBX system (cloud and on-prem). Inmove IT Solutions took over the support, implemented active monitoring, and configured daily backups. In less than a month, recurring failures were eliminated, and incidents were reduced by 90%, improving customer service quality and internal efficiency.
We answer your questions
What does 24/7 technical support include?
It includes issue resolution, preventive maintenance, updates, remote support, and on-site assistance in critical cases.
Do you support any type of VoIP PBX?
Yes, we work with Asterisk, 3CX, Yeastar, FreePBX, and other standard SIP solutions, both in cloud and on-premise environments.
What happens if there is an outage outside of business hours?
Our on-call team responds immediately. We monitor your system 24/7 and receive automatic alerts in case of any outage.
Can I hire support even if my PBX was installed by another provider?
Yes. We conduct an initial audit to assess the current state and provide you with a tailored support plan.
Does it include system backups?
Yes, we set up automatic backups and regularly test their restoration to ensure availability.
Full integration in the cloud
Do you need assistance?
VoIP telephony
What do they think of us?
This is just a small sample of the opinions of our clients about the services we have provided.
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